We're so confident in REBOOT that we provide a 30 day guarantee. If you're unhappy with REBOOT contact us within 30 days of purchase and we'll sort you out. Providing you pay for the product to be returned to us, we'll exchange it for another of equal value, or if applicable as per below, offer a full refund.
What can I return?
If you have purchased REBOOT and have not opened it, you can return it to us within 14 days for a refund. You'll need to cover the costs of return postage.
Who pays for the return?
Unless you're returning a product because of an error on our part, all postage costs for returning product(s) are to be paid for by you. We advise that you please use a tracked service when returning the item to us. Please ensure that you keep your proof of return receipt until you've received an email from us confirming that we have processed and refunded your account.
What happens if I've opened it?
If you have opened REBOOT, tried the product and do not like it, you can return it to us within 30 days of purchase. Providing you've only used a couple of servings (i.e. 10 capsules / one blister strip). If you have used more than a couple of servings (i.e. more than 10 capsules / one blister strip), we'll pro rata what you return and give you a credit on your account equivalent to the pro rata value paid. You'll need to cover the cost of returning the item to us. Our 30 day exchange guarantee covers the REBOOT product only. To save you the hassle and expense of returning items because you don't like the taste, we provide sample packs and single-servings for RECOVER, to let you try it out before you splash out on a big bag.
How long will it take to get a refund?
If a refund has been requested, your credit card or PayPal account that was used to place the order will automatically be refunded upon us processing your return. We strive to do this within 14 days of your returned product being received. You will be advised by email that a refund has been processed. It can then take up to five working days for your bank to credit your account. PayPal refunds normally show back in your account within two working days.
How do I return an item?
Please email firstname.lastname@example.org with your Order ID and details of the product(s) and reason(s) for return. We will provide you with an returns number called an RETURN PROCESSING NUMBER and the next steps. Please do not send product(s) back to our warehouse without a RETURN PROCESSING NUMBER.
Return policy for other Be Spunki products
Any unused product(s) may be returned within 7 days of delivery. Please note, returned product(s) MUST be in original condition, in their original packaging. We cannot accept returns of opened or used product(s), returned product(s) damaged in transit (so please pack your returned goods properly), or product(s) received more than 7 days after delivery date. Shipping and handling costs are not refundable.
To begin the process of returning product(s) please email email@example.com with the reason why you would like to return the product(s) and we will provide you with a RETURN PROCESSING NUMBER and the next steps. Please do not send product(s) back to our warehouse without a RETURN PROCESSING NUMBER.